fix: render inline support images

web/src/mobile/im.test.ts

@@ -265,4 +265,42 @@ describe('customer service media upload', () => {
       'https://cdn.example.com/public/image.png',
     );
   });
+
+  it('renders inline Drafty images sent by the IM web client', () => {
+    const onMessages = vi.fn();
+    new CustomerServiceChat(session(), onMessages, { origin: 'https://www.yuexuan1.shop' });
+    const tinode = mocks.instances[0];
+    tinode.topic.messages.mockImplementation((callback: (message: unknown) => void) => {
+      callback({
+        seq: 4,
+        from: 'usr_support',
+        ts: '2026-10-19T10:02:32.090Z',
+        content: {
+          ent: [{
+            tp: 'IM',
+            data: {
+              val: 'aGVsbG8=',
+              mime: 'image/png',
+              name: 'proof.png',
+              width: 70,
+              height: 70,
+            },
+          }],
+          fmt: [{ len: 1 }],
+          txt: ' ',
+        },
+      });
+    });
+
+    tinode.topic.onData?.();
+
+    expect(onMessages).toHaveBeenCalledWith([
+      expect.objectContaining({
+        seq: 4,
+        type: 'image',
+        media_url: 'data:image/png;base64,aGVsbG8=',
+        file_name: 'proof.png',
+      }),
+    ]);
+  });
 });

web/src/mobile/im.ts

@@ -349,10 +349,14 @@ function messageContent(content: unknown, mediaURL: (ref?: string) => string) {
     const media = drafty.ent?.find((entity) => entity?.tp === 'IM' || entity?.tp === 'VD');
     if (media?.data) {
       const type = media.tp === 'VD' ? 'video' : 'image';
+      const inline = typeof media.data.val === 'string' ? media.data.val : '';
+      const mime = typeof media.data.mime === 'string' && media.data.mime.startsWith(`${type}/`)
+        ? media.data.mime
+        : type === 'video' ? 'video/webm' : 'image/jpeg';
       return {
         text: '',
         type,
-        media_url: mediaURL(String(media.data.ref || '')),
+        media_url: inline ? `data:${mime};base64,${inline}` : mediaURL(String(media.data.ref || '')),
         preview_url: mediaURL(String(media.data.preref || '')),
         file_name: String(media.data.name || ''),
       } as const;