diff --git a/web/src/mobile/views/SupportView.vue b/web/src/mobile/views/SupportView.vue
index 2900e9d..ef7c733 100644
--- a/web/src/mobile/views/SupportView.vue
+++ b/web/src/mobile/views/SupportView.vue
@@ -226,7 +226,7 @@
       if (widget.configReady) return;
       await Promise.race([
         window.__olonsChatWidgetConfigPromise,
-        new Promise<void>((_, reject) => window.setTimeout(() => reject(new Error('客服配置加载超时，请稍后重试')), 10000)),
+        new Promise<void>((_, reject) => window.setTimeout(() => reject(new Error('客服配置加载超时，请稍后重试')), 20000)),
       ]);
     } catch (err) {
       window.$message?.error(errorText(err));