package sys

import (
	"context"

	"hotgo/internal/consts"
	"hotgo/internal/dao"
	"hotgo/internal/library/contexts"
	"hotgo/internal/library/hgorm/handler"
	"hotgo/internal/library/hgorm/hook"
	"hotgo/internal/model/entity"
	"hotgo/internal/model/input/sysin"
	"hotgo/internal/service"

	"github.com/gogf/gf/v2/database/gdb"
	"github.com/gogf/gf/v2/errors/gerror"
	"github.com/gogf/gf/v2/frame/g"
	"github.com/gogf/gf/v2/os/gtime"
)

type sSysCustomerService struct{}

func NewSysCustomerService() *sSysCustomerService { return &sSysCustomerService{} }
func init()                                       { service.RegisterSysCustomerService(NewSysCustomerService()) }
func (s *sSysCustomerService) model(ctx context.Context) *gdb.Model {
	return handler.Model(dao.CustomerService.Ctx(ctx), &handler.Option{FilterTenant: true})
}

func (s *sSysCustomerService) List(ctx context.Context, in *sysin.CustomerServiceListInp) (list []*entity.CustomerService, total int, err error) {
	c := dao.CustomerService.Columns()
	mod := s.model(ctx)
	if in.Name != "" {
		mod = mod.WhereLike(c.Name, "%"+in.Name+"%")
	}
	if in.Status > 0 {
		mod = mod.Where(c.Status, in.Status)
	}
	err = mod.Page(in.Page, in.PerPage).OrderAsc(c.Sort).OrderDesc(c.Id).ScanAndCount(&list, &total, false)
	if err != nil {
		err = gerror.Wrap(err, "获取客服列表失败")
	}
	return
}

func (s *sSysCustomerService) View(ctx context.Context, in *sysin.CustomerServiceViewInp) (res *entity.CustomerService, err error) {
	if err = s.model(ctx).WherePri(in.Id).Scan(&res); err != nil {
		return nil, gerror.Wrap(err, "获取客服详情失败")
	}
	if res == nil {
		return nil, gerror.New("客服配置不存在")
	}
	return
}

func (s *sSysCustomerService) Edit(ctx context.Context, in *sysin.CustomerServiceEditInp) error {
	c := dao.CustomerService.Columns()
	var before *entity.CustomerService
	if in.Id > 0 {
		if err := s.model(ctx).WherePri(in.Id).Scan(&before); err != nil {
			return err
		}
		if before == nil {
			return gerror.New("客服配置不存在")
		}
	}
	count, err := s.model(ctx).Where(c.ServiceCode, in.ServiceCode).WhereNot(c.Id, in.Id).Count()
	if err != nil {
		return err
	}
	if count > 0 {
		return gerror.New("客服编码已存在")
	}
	if in.ImUserId != "" {
		count, err = s.model(ctx).Where(c.ImTenantCode, in.ImTenantCode).Where(c.ImUserId, in.ImUserId).WhereNot(c.Id, in.Id).Count()
		if err != nil {
			return err
		}
		if count > 0 {
			return gerror.New("IM客服账号已被其他席位绑定")
		}
	}
	data := g.Map{c.ServiceCode: in.ServiceCode, c.Name: in.Name, c.AvatarUrl: in.AvatarUrl, c.WorkTime: in.WorkTime, c.OnlineStatus: in.OnlineStatus, c.ServiceUrl: in.ServiceUrl, c.BackupContact: in.BackupContact, c.SessionMapping: in.SessionMapping, c.ImTenantCode: in.ImTenantCode, c.ImUserId: gdb.Raw("NULL"), c.ImUsername: gdb.Raw("NULL"), c.Status: in.Status, c.Sort: in.Sort, c.Remark: in.Remark, c.UpdatedBy: contexts.GetUserId(ctx)}
	if in.ImUserId != "" {
		data[c.ImUserId] = in.ImUserId
	}
	if in.ImUsername != "" {
		data[c.ImUsername] = in.ImUsername
	}
	if in.Id > 0 {
		if _, err = s.model(ctx).WherePri(in.Id).Data(data).Update(); err != nil {
			return gerror.Wrap(err, "更新客服配置失败")
		}
	} else {
		data[c.CreatedBy] = contexts.GetUserId(ctx)
		result, e := s.model(ctx).Fields(c.ServiceCode, c.Name, c.AvatarUrl, c.WorkTime, c.OnlineStatus, c.ServiceUrl, c.BackupContact, c.SessionMapping, c.ImTenantCode, c.ImUserId, c.ImUsername, c.Status, c.Sort, c.Remark, c.CreatedBy, c.UpdatedBy).Hook(hook.SaveTenant).Data(data).Insert()
		if e != nil {
			return gerror.Wrap(e, "创建客服配置失败")
		}
		id, _ := result.LastInsertId()
		in.Id = uint64(id)
	}
	return service.SysBizAudit().Record(ctx, &sysin.BizAuditRecordInp{Module: "customer_service", Action: "customer_service.edit", TargetType: "customer_service", TargetId: in.Id, Before: before, After: g.Map{"name": in.Name, "workTime": in.WorkTime, "onlineStatus": in.OnlineStatus, "serviceUrl": in.ServiceUrl, "imTenantCode": in.ImTenantCode, "imUserId": in.ImUserId, "status": in.Status}, Reason: in.Remark})
}

func (s *sSysCustomerService) Status(ctx context.Context, in *sysin.CustomerServiceStatusInp) error {
	c := dao.CustomerService.Columns()
	var row *entity.CustomerService
	if err := s.model(ctx).WherePri(in.Id).Scan(&row); err != nil {
		return err
	}
	if row == nil {
		return gerror.New("客服配置不存在")
	}
	if _, err := s.model(ctx).WherePri(in.Id).Data(g.Map{c.Status: in.Status, c.UpdatedBy: contexts.GetUserId(ctx)}).Update(); err != nil {
		return gerror.Wrap(err, "更新客服状态失败")
	}
	return service.SysBizAudit().Record(ctx, &sysin.BizAuditRecordInp{Module: "customer_service", Action: "customer_service.status", TargetType: "customer_service", TargetId: in.Id, Before: g.Map{"status": row.Status}, After: g.Map{"status": in.Status}})
}

func (s *sSysCustomerService) Delete(ctx context.Context, in *sysin.CustomerServiceDeleteInp) error {
	c := dao.CustomerService.Columns()
	var row *entity.CustomerService
	if err := s.model(ctx).WherePri(in.Id).Scan(&row); err != nil {
		return err
	}
	if row == nil {
		return gerror.New("客服配置不存在")
	}
	if row.Status == consts.StatusEnabled {
		return gerror.New("启用中的客服不能删除，请先停用")
	}
	if _, err := s.model(ctx).WherePri(in.Id).Data(g.Map{c.DeletedAt: gtime.Now(), c.DeletedBy: contexts.GetUserId(ctx), c.UpdatedBy: contexts.GetUserId(ctx)}).Update(); err != nil {
		return gerror.Wrap(err, "删除客服配置失败")
	}
	return service.SysBizAudit().Record(ctx, &sysin.BizAuditRecordInp{Module: "customer_service", Action: "customer_service.delete", TargetType: "customer_service", TargetId: in.Id, Before: row, Reason: in.Reason})
}