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feat: add customer service IM bindings

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richjohnrambo
2026-10-14 16:46:20 +08:00
parent ad6d0bbe01
commit 131168c700
9 changed files with 87 additions and 12 deletions
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server/internal/logic/sys/customer_service.go
+18 -3
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@@ -70,21 +70,36 @@ func (s *sSysCustomerService) Edit(ctx context.Context, in *sysin.CustomerServic
if count > 0 {
return gerror.New("客服编码已存在")
}
data := g.Map{c.ServiceCode: in.ServiceCode, c.Name: in.Name, c.AvatarUrl: in.AvatarUrl, c.WorkTime: in.WorkTime, c.OnlineStatus: in.OnlineStatus, c.ServiceUrl: in.ServiceUrl, c.BackupContact: in.BackupContact, c.SessionMapping: in.SessionMapping, c.Status: in.Status, c.Sort: in.Sort, c.Remark: in.Remark, c.UpdatedBy: contexts.GetUserId(ctx)}
if in.ImUserId != "" {
count, err = s.model(ctx).Where(c.ImTenantCode, in.ImTenantCode).Where(c.ImUserId, in.ImUserId).WhereNot(c.Id, in.Id).Count()
if err != nil {
return err
}
if count > 0 {
return gerror.New("IM客服账号已被其他席位绑定")
}
}
data := g.Map{c.ServiceCode: in.ServiceCode, c.Name: in.Name, c.AvatarUrl: in.AvatarUrl, c.WorkTime: in.WorkTime, c.OnlineStatus: in.OnlineStatus, c.ServiceUrl: in.ServiceUrl, c.BackupContact: in.BackupContact, c.SessionMapping: in.SessionMapping, c.ImTenantCode: in.ImTenantCode, c.ImUserId: gdb.Raw("NULL"), c.ImUsername: gdb.Raw("NULL"), c.Status: in.Status, c.Sort: in.Sort, c.Remark: in.Remark, c.UpdatedBy: contexts.GetUserId(ctx)}
if in.ImUserId != "" {
data[c.ImUserId] = in.ImUserId
}
if in.ImUsername != "" {
data[c.ImUsername] = in.ImUsername
}
if in.Id > 0 {
if _, err = s.model(ctx).WherePri(in.Id).Data(data).Update(); err != nil {
return gerror.Wrap(err, "更新客服配置失败")
}
} else {
data[c.CreatedBy] = contexts.GetUserId(ctx)
result, e := s.model(ctx).Fields(c.ServiceCode, c.Name, c.AvatarUrl, c.WorkTime, c.OnlineStatus, c.ServiceUrl, c.BackupContact, c.SessionMapping, c.Status, c.Sort, c.Remark, c.CreatedBy, c.UpdatedBy).Hook(hook.SaveTenant).Data(data).Insert()
result, e := s.model(ctx).Fields(c.ServiceCode, c.Name, c.AvatarUrl, c.WorkTime, c.OnlineStatus, c.ServiceUrl, c.BackupContact, c.SessionMapping, c.ImTenantCode, c.ImUserId, c.ImUsername, c.Status, c.Sort, c.Remark, c.CreatedBy, c.UpdatedBy).Hook(hook.SaveTenant).Data(data).Insert()
if e != nil {
return gerror.Wrap(e, "创建客服配置失败")
}
id, _ := result.LastInsertId()
in.Id = uint64(id)
}
return service.SysBizAudit().Record(ctx, &sysin.BizAuditRecordInp{Module: "customer_service", Action: "customer_service.edit", TargetType: "customer_service", TargetId: in.Id, Before: before, After: g.Map{"name": in.Name, "workTime": in.WorkTime, "onlineStatus": in.OnlineStatus, "serviceUrl": in.ServiceUrl, "status": in.Status}, Reason: in.Remark})
return service.SysBizAudit().Record(ctx, &sysin.BizAuditRecordInp{Module: "customer_service", Action: "customer_service.edit", TargetType: "customer_service", TargetId: in.Id, Before: before, After: g.Map{"name": in.Name, "workTime": in.WorkTime, "onlineStatus": in.OnlineStatus, "serviceUrl": in.ServiceUrl, "imTenantCode": in.ImTenantCode, "imUserId": in.ImUserId, "status": in.Status}, Reason: in.Remark})
}
func (s *sSysCustomerService) Status(ctx context.Context, in *sysin.CustomerServiceStatusInp) error {