im_manager/web/src/views/imWorkOrder/model.ts

import { computed, ref } from 'vue';
import { cloneDeep } from 'lodash-es';
import { FormSchema } from '@/components/Form';
import { defRangeShortcuts } from '@/utils/dateUtil';
import { useDictStore } from '@/store/modules/dict';
import { isTenantBound, loadImTenantOptions } from '@/views/imTenantOptions';

const dict = useDictStore();

export const tenantOptions = ref<any[]>([]);

export const workOrderTypeOptions = [
  { label: '举报', value: 'abuse' },
  { label: '反馈', value: 'feedback' },
];

// 目标类型映射
const targetTypeMap: Record<string, string> = {
  user: '用户',
  group: '群聊',
  message: '消息',
};

// 分类映射：举报按 reason_code，反馈按 category
const abuseCategoryMap: Record<string, string> = {
  spam: '垃圾广告',
  harassment: '骚扰辱骂',
  illegal: '违法违规',
  fraud: '诈骗欺诈',
  other: '其他',
};
const feedbackCategoryMap: Record<string, string> = {
  bug: '功能异常',
  suggestion: '功能建议',
  complaint: '投诉',
  other: '其他',
};

export function categoryLabelOf(type: string, category: string) {
  const map = type === 'abuse' ? abuseCategoryMap : feedbackCategoryMap;
  return map[category] || category || '-';
}

export function targetTypeLabel(targetType: string) {
  return targetTypeMap[targetType] || (targetType || '-');
}

export class State {
  public tenantId = 0;
  public tenantName = '';
  public type = 'abuse';
  public id = 0;
  public orderId = '';
  public userId = 0;
  public targetType = '';
  public targetSummary = '';
  public category = '';
  public content = '';
  public status = '';
  public description = '';
  public contact = '';
  public evidenceJson = '';
  public snapshotJson = '';
  public clientContextJson = '';
  public includeDiagnostics = 0;
  public idempotencyKey = '';
  public createdAt = '';
  public updatedAt = '';

  constructor(state?: Partial<State>) {
    if (state) Object.assign(this, state);
  }
}

export function newState(state: State | Record<string, any> | null): State {
  if (state !== null) {
    if (state instanceof State) return cloneDeep(state);
    return new State(state);
  }
  return new State();
}

export const schemas = ref<FormSchema[]>([
  {
    field: 'tenantId',
    component: 'NSelect',
    label: '商户',
    componentProps: {
      clearable: false,
      options: computed(() => tenantOptions.value),
      disabled: isTenantBound(),
      placeholder: '请选择商户',
    },
  },
  {
    field: 'type',
    component: 'NSelect',
    label: '类型',
    defaultValue: 'abuse',
    componentProps: {
      clearable: false,
      options: workOrderTypeOptions,
      placeholder: '请选择类型',
    },
  },
  {
    field: 'userId',
    component: 'NInput',
    label: '提交人ID',
    componentProps: { placeholder: '请输入提交人ID' },
  },
  {
    field: 'status',
    component: 'NSelect',
    label: '状态',
    componentProps: {
      clearable: true,
      options: dict.getOption('ImWorkOrderStatusOptions'),
      placeholder: '请选择状态',
    },
  },
  {
    field: 'keyword',
    component: 'NInput',
    label: '关键词',
    componentProps: { placeholder: '请输入内容关键词' },
  },
  {
    field: 'createdAt',
    component: 'NDatePicker',
    label: '创建时间',
    componentProps: {
      type: 'datetimerange',
      clearable: true,
      shortcuts: defRangeShortcuts(),
    },
  },
]);

export const columns = [
  {
    title: '类型',
    key: 'type',
    align: 'left',
    width: 90,
    render(row: State) {
      return row.type === 'abuse' ? '举报' : '反馈';
    },
  },
  { title: 'ID', key: 'id', align: 'left', width: 80 },
  { title: '工单ID', key: 'orderId', align: 'left', width: 180 },
  { title: '提交人ID', key: 'userId', align: 'left', width: 120 },
  {
    title: '目标类型',
    key: 'targetType',
    align: 'left',
    width: 110,
    render(row: State) {
      return targetTypeLabel(row.targetType);
    },
  },
  { title: '目标摘要', key: 'targetSummary', align: 'left', width: 220 },
  {
    title: '分类',
    key: 'category',
    align: 'left',
    width: 130,
    render(row: State) {
      return categoryLabelOf(row.type, row.category);
    },
  },
  { title: '内容', key: 'content', align: 'left', width: 260 },
  {
    title: '状态',
    key: 'status',
    align: 'left',
    width: 110,
    render(row: State) {
      return dict.getLabel('ImWorkOrderStatusOptions', row.status);
    },
  },
  { title: '创建时间', key: 'createdAt', align: 'left', width: 180 },
  { title: '修改时间', key: 'updatedAt', align: 'left', width: 180 },
];

export function loadOptions() {
  dict.loadOptions(['ImWorkOrderStatusOptions']);
}

export async function loadTenantOptions() {
  return loadImTenantOptions(tenantOptions, { page: 1, perPage: 20 });
}